The HAM RemoteAC device already belongs to someone else
Ilias Dadis
Last Update hace 6 meses
In some cases there is a possibility that an error may occur when registering the device to your account, with the following message appearing: 'The device already belongs to someone else'. The cause may be one of the following:
- A technician - installer with whom you worked tested the device, registering it in his account.
- A partner of yours tested the device by registering it in his account.
- You yourself had previously tested the device by registering it on a different account.
In any case, this problem can be solved in the following ways:
- If you know or can identify exactly which account the device was previously registered to, you can access that account and delete the device from it. You can find detailed instructions on how to delete a device from an account in our article on the subject. After deleting the device from that account, try again to register it in your own account.
- If you do not know or cannot locate that account where the device was previously registered, please contact our customer service team so that we can deal with it for you. For your best service it is advisable to know the S/N of the device.